How does a repair guarantee work if the client has a membership?

One Year/One Year/Two Year warranties include labor and parts. If a part warranty exceeds the guarantee homeowner will still receive the part at no charge, but pay for labor

How long do we hold services for clients that have paid for their maintenance but not used them & how many times do we continue to let it roll over?

If prepaid then 6 months after renewal date, f paying monthly then we will continue to contact the client but no refunds will be issued if they fail to respond

When can a client use their accrual dollars?

• Accrual from the Membership Program is available after the first year
• Full accrual amount is earned per system
• Accrual money can only be used towards system enhancements and new equipment
• Equipment is defined as a heating or cooling system, water heater or water softener

Definition of Emergency Service

• No heat or cool
• Loss of operation to a main component and/or potential to property damage

How long can a client accrue dollars?

Accrual max for 10 years

Is an agreement transferrable?

• Accrual dollars transfer with current homeowner and any remaining maintenance visits or can be transferred to new homeowner during the sale of the property
• Current owner transfer may incur additional fees to existing system needing a full cleaning
• Current owner can choose to "gift the accrual/agreement" new homeowner would have to assume monthly payments

Have more questions?

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